About
Dynamic Product Owner with over 5 years of experience in B2B SaaS, specializing in customer portals, CRM/ERP enhancements, and cloud modernization across global enterprise environments. Expertly translates complex business challenges into customer-centric features, driving measurable impact by owning product strategy, roadmaps, and accelerating delivery. Proven leader in collaborating with cross-functional teams to launch high-impact features that enhance efficiency, reduce costs, and significantly improve user experience.
Work
Dream Orbit Pvt Ltd
|Product Owner / Product Manager (Delivery)
Bangalore, Karnataka, India
→
Summary
Led product ownership for a B2B enterprise platform, driving feature delivery from discovery to deployment and ensuring go-to-market readiness.
Highlights
Owned the product backlog and roadmap for a B2B enterprise platform, guiding feature delivery from discovery through successful deployment.
Improved system performance by 15% and reduced infrastructure costs by leading an Oracle to Azure migration for a $90M enterprise client.
Reduced backlog size by 20% through strategic realignment of roadmap priorities and elimination of low-value items.
Increased customer satisfaction by 25% through CRM UX enhancements, adopted across multiple user groups.
Achieved 90% Change Request approval by ensuring precise documentation, thorough impact analysis, and robust stakeholder alignment.
ITC Infotech India Pvt Ltd
|Product Analyst / Business Analyst
Bangalore, Karnataka, India
→
Summary
Supported product teams in defining requirements and optimizing processes for enterprise digital platforms, contributing to operational efficiency.
Highlights
Supported product teams in customer journey mapping, business analysis, and requirements definition for enterprise digital platforms.
Gathered and prioritized requirements across stakeholders, translating them into functional specifications and user stories for development.
Collaborated effectively with engineering and QA teams, supporting sprint delivery, UAT execution, and comprehensive release documentation.
Contributed to operational efficiency improvements of ~10% through a strategic process optimization initiative.
Cervello India (A.T. Kearney)
|Business Analyst & Scrum Master (Pod Delivery)
Bangalore, Karnataka, India
→
Summary
Facilitated agile delivery and roadmap execution for an enterprise transformation platform within a pod-based model, ensuring clear communication and process improvements.
Highlights
Worked within a pod-based delivery model, collaborating closely with Product Owners, developers, QA leads, and architects on enterprise solutions.
Supported roadmap execution for a critical enterprise transformation platform utilized across multiple business units.
Facilitated Scrum ceremonies, ensuring strong communication and clarity across the team to maintain agile efficiency and delivery.
Created comprehensive dashboards and documentation to track delivery health, adoption indicators, and process improvements.
SAP India Pvt Ltd
|Business Analyst / Project Coordinator
Bangalore, Karnataka, India
→
Summary
Coordinated large-scale product initiatives and supported CRM/ERP enhancements, impacting over 1,000 enterprise users through business analysis and stakeholder management.
Highlights
Conducted business analysis to support enhancements across CRM/ERP modules, impacting over 1,000 enterprise users globally.
Coordinated with cross-functional teams to achieve critical delivery milestones for enterprise platform rollouts.
Led stakeholder workshops to translate functional needs into robust solution requirements aligned with SAP best practices.
Managed complex schedules, dependencies, and customer communication for large-scale product initiatives, ensuring timely delivery.
Education
NMIMS University
→
MBA
Business Management
Singhania University
→
Bachelor
Commerce
Awards
Customer Excellence Award
Awarded By
Unspecified
Recognized for improving CRM user experience and increasing customer satisfaction by 25%.
Agile Champion Award
Awarded By
Unspecified
Awarded for introducing a capacity planning framework that reduced sprint over-commitment by 25%.
Roadmap Optimization Recognition
Awarded By
Unspecified
Acknowledged for streamlining the product backlog by 20% through value-driven prioritization.
Certificates
CSPO - Certified Scrum Product Owner
Issued By
Scrum Alliance
BA Certification – BA Centric Solutions
Issued By
IIBA-EEP endorsed
Product Management for AI & Data Science
Issued By
Unspecified
IBM Product Manager
Issued By
IBM
Skills
Product Management
Product Strategy & Roadmapping, Feature Prioritization (MoSCOW, RICE, WSJF), Discovery & Stakeholder Workshops, User Stories, Acceptance Criteria, Definition of Ready (DoR), Definition of Done (DoD), KPI Ownership & Product Analytics, Release Planning & Value Delivery, Customer Journey Mapping & UX Thinking, API Integrations, Technical Understanding, Cloud Modernization (Azure), CRM/ERP, B2B Portals, Agile Methodologies, Scrum, Backlog Refinement, Sprint Planning, Release Management, Product Lifecycle Management.
Product Platforms
Jira, Azure DevOps, Confluence.
Data & Analytics
Power BI, SQL, Excel Analytics.
Cloud & Integrations
Azure, API Integrations.
Enterprise Systems
Salesforce, SAP, Custom B2B Portals.
Documentation & Design
Business Requirements Document (BRD), Functional Requirements Document (FRD), Wireframes, User Flows, Figma.